Information

How soon will my order be shipped?

With Custom jewelry production time can vary from item to item.  We do our very best to ship custom items within 10 business days. 

Non-Custom Items will ship within 3 business days.

Is it safe to use my credit card on your site?

Shopping at MaxcoGold.com is safe. We use a SSL certificate to ensure all transactions are secured.

When will my credit card be charged for my order?

MaxcoGold.com charges your card, for the full amount at checkout when your order is placed and confirmation number is provided.

How do I care for my jewelry? 

To get the longest wear from your piece we recommend a few of the following care tips: 

• store in a cool, dry place. Jewelry box or pouch is preferred
• always clasp your items closed when storing to avoid tangles and knots
• although our 14k gold pieces can be exposed to water and various elements without tarnish it is always best to remove when bathing, swimming, working out and participating in any physical activity that may expose your piece to excessive pressure, or force as it may compromise the links or scratch your piece. 
• To keep your jewelry looking its best, we recommend cleaning your items with mild soap and water or with a polishing cloth. 

What if the size of my order (i.e.ring) is wrong?

We will happily resize it, for a small fee, based on the item you ordered. Contact us through our contact page or email us at support@maxcogold.com and we will let you know the exact dollar amount prior to you sending it back.

 How do I know when my order has been shipped?

You will receive a confirmation email from us once your order has shipped, You may want to check your SPAM folder as emails have the tendency to be re-directed there from time to time. 

What forms of payment do you accept?

We accept Visa, MasterCard, Discover & American Express for all orders. 

If you have any other questions do not hesitate to contact us at support@maxcogold.com.